In our last segment, we began to notice the “filters” that constrain our ability to really listen in a conversation. If you took it on, you had a chance to see the degree to which we don’t actually listen, but rather receive, process and distort information through an already-always-there filter of assumptions, beliefs, concerns, frame of reference and overall worldview.
This phenomenon has a very real impact on our ability to communicate and act appropriately and effectively in the situations we find ourselves in, whether they be in business, social situations or anywhere else. The basic idea here is that you can’t act appropriately if what you’re dealing with is not the actual circumstances at hand, but instead some distorted version of your circumstances. If you’re missing something that is happening, or adding something that isn’t, you will be left ineffective- AND upset, frustrated and confused about the source of the problem. So let’s explore some types of these filters further.