July 2014

Reasons vs. Results

Bring to mind something that you’ve committed to regarding your business or work, and then haven’t fulfilled on. Take a moment to think of something specific. Ok, now why didn’t you fulfill on that? What had you not come through?… Read More »Reasons vs. Results

Service: Delivering Value For Its Own Sake

Saying that you’re “customer-service oriented” is not a differentiator. Actually being of service, as demonstrated by contribution and delivering significant value, is.  The ability to discern what’s wanted and needed, with the willingness and tools to provide it, will set you apart both in how you are perceived and the results you produce.


While many people in business speak of service (customer service, servant-leadership, etc.), few are willing to step out and provide tremendous value without assurance of direct return. Though that approach seems to make sense and may even seem “obvious” from a traditional business view, it is precisely that “obviousness” that I want to explore. When you examine the validity of the underlying assumptions of the “me first” mentality, you may end up with some new opportunities for impact that would have otherwise eluded you. 

Read More »Service: Delivering Value For Its Own Sake