Perhaps the most important shift in the culture of organizations that will enable the emergence of leadership is changing the attitude most organizations have about breakdowns. As noted in the last part of this series, “breakdown” is the term we… Read More »Creating Leaders in your Organization, Part 5: Leading and Organizational Culture
Saying that you’re “customer-service oriented” is not a differentiator. Actually being of service, as demonstrated by contribution and delivering significant value, is. The ability to discern what’s wanted and needed, with the willingness and tools to provide it, will set you apart both in how you are perceived and the results you produce.
While many people in business speak of service (customer service, servant-leadership, etc.), few are willing to step out and provide tremendous value without assurance of direct return. Though that approach seems to make sense and may even seem “obvious” from a traditional business view, it is precisely that “obviousness” that I want to explore. When you examine the validity of the underlying assumptions of the “me first” mentality, you may end up with some new opportunities for impact that would have otherwise eluded you.
I define team as a group of people with common commitments. In sports, it is obvious that a group of people sharing the commitment to winning a game will at least try to operate in harmony, while the same group… Read More »Creating Leaders in your Organization, Part 4: Leading Teams