June 2022

Constructive criticism is, well, constructive. There is no such thing as “constructive criticism that is hurtful”. There is constructive criticism and there are failed attempts at constructive criticism. How one knows if the criticism was constructive is by looking at the results.  If the recipient of said critique is left empowered and has greater clarity after than before, this is constructive.  Intending to give constructive criticism and leaving someone less effective, is not.  It would serve most of us to develop our skills at both giving and receiving critique.  When it actually happens the giving of constructive criticism, is a gift.  It makes the recipient more effective and leaves him or her, with increased confidence in their ability.

Read More »The Gift of Constructive Criticism

Saying that you’re “customer-service oriented” is not a differentiator. Actually being of service, as demonstrated by contribution and delivering significant value, is. The ability to discern what’s wanted and needed, with the willingness and tools to provide it, will set you apart both in how you are perceived and the results you produce.

While many people in business speak of service (customer service, servant-leadership, etc.), few are willing to step out and provide tremendous value without assurance of direct return. Though that approach seems to make sense and may even seem “obvious” from a traditional business view, it is precisely that “obviousness” that I want to explore. When you examine the validity of the underlying assumptions of the “me first” mentality, you may end up with some new opportunities for impact that would have otherwise eluded you. 

Read More »Service: Delivering Value For Its Own Sake