Perhaps the most important shift in the culture of organizations that will enable the emergence of leadership is changing the attitude most organizations have about breakdowns. As noted in the …
Service: Delivering Value For Its Own Sake
Saying that you’re “customer-service oriented” is not a differentiator. Actually being of service, as demonstrated by contribution and delivering significant value, is. The ability to discern what’s wanted and needed, …
Creating Leaders in your Organization, Part 4: Leading Teams
I define team as a group of people with common commitments. In sports, it is obvious that a group of people sharing the commitment to winning a game will at …
Creating Leaders in your Organization, Part 3: Leadership and Listening
Years ago, I ran a large software engineering organization creating the first release of a new operating system for a new line of mini-computers. About six months from the scheduled …
The Gift of Constructive Criticism
Constructive criticism is, well, constructive. There is no such thing as “constructive criticism that is hurtful”. There is constructive criticism and there are failed attempts at constructive criticism. How one …
From Connection to Action
“It’s not what you say to the players that counts, it’s what they hear.” –Red Auerbach, Former Head Coach of the Boston Celtics and 9-time World Champion (in a 10-year …
Creating Leaders in your Organization, Part 2: Leadership and Delegation
Another aspect of creating leaders in your organization is how assignments for subordinates are designed and managed. I was very lucky in my first management position to be overwhelmed immediately. …
Creating Leaders in Your Organization, Part 1: Talk is Not Cheap
Emerging leadership in organizations can be developed, suppressed or ignored. Unfortunately, rather than encourage the emergence of leadership, it is often not considered, or even worse, suppressed. Leadership, as distinguished …
Background Conversations: What’s At The Top Of Your Ladder?
In most organizations and communities there are a series of agreements that are so clearly ingrained that they have become part of the culture. Mostly, they are not discussed, but …