Perhaps the most important shift in the culture of organizations that will enable the emergence of leadership is changing the attitude most organizations have about breakdowns. As noted in the …

Saying that you’re “customer-service oriented” is not a differentiator. Actually being of service, as demonstrated by contribution and delivering significant value, is.  The ability to discern what’s wanted and needed, …

I define team as a group of people with common commitments.  In sports, it is obvious that a group of people sharing the commitment to winning a game will at …

Years ago, I ran a large software engineering organization creating the first release of a new operating system for a new line of mini-computers.  About six months from the scheduled …

Constructive criticism is, well, constructive. There is no such thing as “constructive criticism that is hurtful”. There is constructive criticism and there are failed attempts at constructive criticism. How one …

“It’s not what you say to the players that counts, it’s what they hear.” –Red Auerbach, Former Head Coach of the Boston Celtics and 9-time World Champion (in a 10-year …

Another aspect of creating leaders in your organization is how assignments for subordinates are designed and managed. I was very lucky in my first management position to be overwhelmed immediately.  …

Emerging leadership in organizations can be developed, suppressed or ignored.   Unfortunately, rather than encourage the emergence of leadership, it is often not considered, or even worse, suppressed. Leadership, as distinguished …

In most organizations and communities there are a series of agreements that are so clearly ingrained that they have become part of the culture.  Mostly, they are not discussed, but …