When engaging with a new or prospective client, one of the first things I ask for is a verbal assessment of what’s stopping his/her business from performing at the level to which he/she is committed. What’s in the way? Or to phrase it in its most casual and common form, “What’s the problem?” At some point in the conversation that follows, we come across some longstanding, persistent complaints.
When that person is in a leadership or management position, it is extremely common for one of the complaints to be about the lack of performance of those that they manage or lead (the same tendency shows up with the front-liners, but in reverse: they complain about lack of effective management or leadership). What frequently follows is how they know that what there is to do is to find the “right people”, and once that finally happens, their business will work as it’s supposed to.
In fact, I’ve recently been working with an upper-level manager of a medium-sized contracting services company who had just this issue. As it turns out however, getting the “right people” wasn’t the issue at all.